ABOUT US

Terms and Conditions


1. Introduction

Welcome to BrightWay Landscape Lighting ("Company," "we," "our," or "us"). By accessing our website https://brightwaylandscapelighting.com/ and using our professional lighting services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

2. Services

We provide professional outdoor and landscape lighting services, including but not limited to:

  • Custom lighting design and consultations.
  • Installation of architectural, path, and accent lighting.
  • LED upgrades and system retrofitting.
  • Maintenance and repair of existing low-voltage lighting systems.

All services are subject to site inspection, equipment availability, and weather conditions.

3. Booking, Estimates, and Payment

  • Estimates: All quotes provided are valid for 30 days from the date of issuance.
  • Deposits: For large-scale installations, a deposit may be required before materials are ordered or work commences.
  • Payment Terms: Payment must be made in full upon completion of the installation or service, unless a structured payment plan has been agreed upon in writing.
  • Payment Methods: We accept major credit/debit cards, electronic transfers, and other secure payment methods.
  • Cancellations: Any project cancellation must be made at least 48 hours before the scheduled installation to avoid a service mobilization fee.


4. Customer Responsibilities

  • Access: Customers must provide our team with clear access to the property and outdoor electrical outlets at the scheduled service time.
  • Property Markings: Customers are responsible for informing us of any underground private lines (such as irrigation, dog fences, or private gas lines) that are not marked by public utility locators.
  • Safety: Please ensure pets and children are kept away from the work area during the installation process for their safety.


5. Refund and Cancellation Policy

  • Pre-Installation: Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
  • Materials: Custom-ordered fixtures or specialty equipment may not be fully refundable if the order has already been processed with the manufacturer.
  • Service Quality: Refunds for completed labor are granted at our sole discretion based on valid service quality concerns.



6. Liability and Damage Policy

  • Pre-existing Conditions: While we take the utmost care, we are not responsible for pre-existing electrical issues, structural weaknesses, or deterioration of landscaping during the trenching/wiring process.
  • Underground Utilities: We are not liable for damage to unmarked private underground lines or irrigation systems that were not disclosed to us prior to digging.
  • Reporting: Any claims of service-related damage must be reported to us within 48 hours of project completion.


7. Warranty and Satisfaction Guarantee

  • Installation Warranty: We provide a 1-year labor warranty on all our professional installations.
  • Product Warranty: Lighting fixtures (Brass, Aluminum, etc.) and transformers carry their own manufacturer warranties. We will assist you in processing these claims, but the manufacturer is responsible for hardware failures.
  • Maintenance: We do not guarantee the performance of systems that have been modified or repaired by unauthorized third parties after our installation.


8. Privacy and Data Protection

Your privacy is important to us. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal and property information.

9. Intellectual Property

All content on our website, including design layouts, project photographs, logos, and text, is the intellectual property of BrightWay Landscape Lighting. You may not reproduce or use our project designs or images for commercial purposes without written consent.

10. Governing Law

These Terms and Conditions are governed by the laws of Florida, USA. Any disputes arising from these terms shall be resolved in the applicable courts of that jurisdiction.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.

12. Contact Information

If you have any questions or require clarification on these Terms and Conditions, please contact us:

By hiring our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.